Great Customer Service made simple…..

Last week a colleague shared five simple steps to great customer service.  This was just too good not to share

1. Say hello — great them graciously and mean it!

2  Smile!

3  Really listen to the client!

4  Go the extra mile!

5  Say thank you!

If you are lucky your parents probably told you this a hundred times but we all still need practice!  Some do it naturally and some do not.  As a pre employment testing expert this can be measured and if it is there in a candidate or employee it can be honed.  If it is not why not avoid that candidate?  Learn more at

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